Your Privacy Is Our Responsibility

hb777 collects information from you in two main ways — directly, when you contact us or register; and indirectly, when you use our services. We collect only the information that is necessary for the smooth operation of our services.

Information provided directly:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile phone number
• Residential address
• National ID card or passport details (during identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
• Content of communications sent via live chat and email

Information collected automatically:

• IP address and device type
• Browser type and operating system
• Browsing behaviour and page visit history on our website
• Login and logout times and session duration
• Information collected through cookies and similar tracking technologies

We use the information we collect for the following legitimate purposes:

• Account management: Registering, verifying, and securing accounts.
• Processing financial transactions: Completing deposits and withdrawals, and preventing fraud.
• Service improvement: Analysing user experience to further improve the platform.
• Customer support: Resolving issues through 24/7 live chat and email support.
• Bonuses and promotions: Sending you offers and promotions that apply to you.
• Responsible gaming: Identifying unusual behaviour and providing assistance.
• Legal compliance: Retaining information required under applicable law.

hb777 uses industry-standard security technology to keep your personal information safe. Our security framework includes:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption, meaning third parties cannot access your information in any way.
• Secure servers: Your information is stored in internationally certified secure data centres with security at both physical and digital levels.
• Access control: Only authorised staff are granted limited access to your information on a need-to-know basis.
• Regular security audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and corrected quickly.

The retention period for data depends on the type and purpose of the information. Even after an account is closed, some information may be retained for a set period to meet legal requirements.

hb777 does not sell, rent, or transfer any personal information to third parties for commercial purposes. However, for the purpose of operating the service, information may be shared on a limited basis in the following circumstances:

• Payment processing partners: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions; they follow their own privacy policies.
• Identity verification services: Information may be shared with authorised verification agencies for the KYC process.
• Law enforcement authorities: Information may be provided to competent authorities pursuant to a court order or any legal obligation.
• Technology service providers: Technology partners who assist in operating our platform, who work under strict confidentiality agreements.

Your information will not be shared in any circumstance other than those listed above without your explicit consent.

Our website uses cookies and similar technologies that improve your browsing experience and help us analyse the performance of our site.

Types of cookies:

• Essential cookies: Essential for the basic operation of the platform. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Analytical cookies: Used to understand how many users visit which pages, which helps us improve our site.
• Marketing cookies: Used to display relevant advertisements and offers based on your interests.

Most cookies can be controlled or disabled through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.

You have the following rights over your personal information:

• Access: The right to request information about what data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (though this may not be possible in all cases due to legal obligations).
• Objection to processing: The right to object to the use of your information for specific purposes.
• Portability: The right to request your information in a structured, readable format.
• Withdrawal of consent: The right to withdraw consent given for optional processing at any time.

To exercise any of the rights above, please contact our support team. We will respond to your request within a reasonable time in accordance with applicable law.

hb777 is fully committed to protecting minors. Our platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

If information from a minor has been collected without our knowledge, it will be deleted immediately upon our becoming aware of it and the associated account will be closed. We follow strict age verification procedures at the time of registration.

Your information may be stored or processed on international servers as required to operate our services. Wherever your information is transferred, we ensure it remains protected in accordance with this privacy policy and applicable data protection standards.

For international data transfers, we put appropriate contractual measures in place to ensure adequate protection in the recipient country.

To ensure responsible gaming, we may monitor your gaming behaviour. If we see that someone is playing at an unusual level or displaying risky behaviour, we may send supportive messages or recommend setting limits.

Information used for this purpose is processed solely for your wellbeing and is not used for marketing or commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notice on the platform. If you continue to use the platform within 30 days of the date of the change, you will be considered to have given your consent to the new policy.

If you do not agree with the updated policy, please contact our support team and request that your account be closed.

For any questions, requests, or complaints related to this privacy policy, please contact us:

• Live chat: 24/7 support in Bengali — the fastest way to get in touch.
• Email: [email protected] — for formal requests related to data protection.

We will work to resolve any complaint or request you have as quickly and effectively as possible. Your privacy is very important to us and we are committed to always being transparent and honest with you.